ambonTerms of Use

Account Opening and User Eligibility

When you register on ambon, you confirm that you meet the minimum age requirement set by your local jurisdiction (typically 18 or older) and that you are legally permitted to access our platform. We at ambon require you to provide accurate contact information — email address, phone number, and your legal name — during registration. You are responsible for keeping this information current.

We reserve the right to verify your identity at any stage, including during your first withdrawal. This Know Your Customer (KYC) process protects both you and ambon from fraud and financial crime. Verification typically involves uploading a copy of your government-issued ID and, in some cases, a selfie with your ID present. Our team processes most verification requests within one business day. If we cannot verify your identity, we may suspend your account or restrict certain features until verification is complete.

You may open only one account per email address and phone number. Opening multiple accounts to circumvent our policies is prohibited and may result in permanent account closure.

Deposits, Withdrawals, and Payment Terms

We at ambon accept deposits via eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for e-wallets; mobile banking, local payment, online payment, e-wallet for bank transfers. Deposit minimums and maximums are set per payment method and are displayed during the deposit process. Most deposits settle within minutes; bank transfers may take up to several hours depending on your financial institution.

All deposits are final and non-refundable once confirmed in your ambon account. Your deposited balance remains yours and is available for withdrawal at any time, subject to our standard processing timeframes and verification requirements. We do not charge withdrawal fees, though your payment provider may impose their own charges.

Withdrawals are processed during standard business hours (typically Monday through Friday). E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking) usually complete within minutes; bank transfers typically settle within 1–2 business days. We reserve the right to review large withdrawals for compliance purposes, which may delay processing by up to one business day. If we identify any suspicious activity or policy violation, we may freeze your account pending investigation.

Bonus Terms and Wagering Requirements

ambon may offer welcome bonuses, promotional credits, or special offers from time to time. Any bonus is subject to terms and conditions displayed at the time of offer. Unless explicitly stated, bonuses cannot be withdrawn as cash — they may only be used to fund gameplay. We reserve the right to cancel, modify, or withdraw any bonus offer at our discretion. Bonuses may carry wagering requirements, meaning you must play through the bonus amount a specified number of times before any winnings become withdrawable.

If you believe you have qualified for a bonus but it has not appeared in your account, contact our support team with your account details and the date you expected to receive the bonus. We will investigate and credit your account if the bonus was eligible.

Our ambon Platform Rules and Fair Play

We at ambon are committed to fair play across all our games. Our sportsbook outcomes are determined by official league and tournament results. Our live-dealer games are hosted by independent studios with real dealers and broadcast cameras. Our slot games and arcade titles use certified random-number generators (RNGs) audited by third-party testing labs. We do not manipulate odds or game outcomes.

You agree not to engage in any fraudulent activity, including collusion with other players, manipulation of bets, or abuse of our bonus terms. We monitor accounts for suspicious patterns and reserve the right to investigate and close accounts that violate fair-play policies. Any winnings obtained through fraud may be forfeited, and your account may be permanently suspended.

Dispute Resolution and Complaints

If you believe ambon has breached these terms or treated you unfairly, contact our customer support team immediately. We accept complaints via live chat (24/7), email, or phone in English and Indonesian. Our team will investigate your complaint and respond within three business days. Most disputes are resolved informally through direct communication.

If we cannot resolve your dispute informally, we may escalate it to our dispute resolution committee, which will conduct a formal review. The committee's decision is final and binding. We do not engage in external arbitration unless required by your local jurisdiction's laws.

We at ambon operate with transparency and fairness. These terms reflect our commitment to protecting both your interests and the integrity of our platform.

Jurisdiction, Liability, and Term Modifications

Services on ambon are available only where local law permits. We at ambon do not offer services in jurisdictions where online gaming is prohibited. You are solely responsible for verifying that access to ambon complies with your local laws. By using ambon, you confirm that you are accessing the platform from a jurisdiction where it is legal to do so.

We at ambon limit our liability for damages arising from your use of our platform. We are not liable for indirect, incidental, or consequential damages (such as lost profits or emotional distress) resulting from game losses, payment delays, or system outages, except where prohibited by law. In no case shall our liability exceed the amount you have deposited into your ambon account in the preceding 12 months.

We reserve the right to modify these terms at any time. Changes become effective upon publication on our website. Continued use of ambon after such changes constitutes your acceptance of the modified terms. If you do not agree with modified terms, you may close your account and request withdrawal of your balance.

Data Privacy and Security

We at ambon collect and process your personal data (name, email, phone, ID, payment information) to operate our platform, process deposits and withdrawals, comply with regulatory obligations, and prevent fraud. Your data is encrypted and stored on secure servers. We share your information only with payment providers, regulatory bodies, and law enforcement when legally required.

You can request access to, correction of, or deletion of your personal data by contacting our support team. We will comply with deletion requests within 30 days, except where we are legally required to retain your data (such as for tax or anti-money-laundering compliance). For full details on how we handle your data, refer to our Privacy Policy.

Account Closure and Cessation of Service

You may close your ambon account at any time by requesting closure via our support team or account settings. Upon closure, we will process any outstanding balance as a withdrawal within our standard timeframes. Closed accounts cannot be reopened. We reserve the right to close accounts that violate our terms, engage in prohibited conduct, or remain inactive for an extended period (typically 12 months or more).

We at ambon may cease operation at any time, with reasonable notice to users. If we cease operation, we will process all outstanding account balances as withdrawals to your registered payment method. We maintain deposit insurance to protect user balances in case of operational disruption or insolvency.

Contact and Support

Our customer support team is available 24/7 to assist with questions about these terms, your account, or our services. Reach us via:

• Live chat on ambon.app (available during all operating hours)
• Email: support at ambon dot app
• Phone: contact details available in your account profile
• In-app help centre with FAQs and guides

We respond to live chat within minutes, email within one business day, and phone calls during posted support hours. Our team communicates in English and Indonesian.

Final Terms

These Terms of Use constitute the entire agreement between you and ambon regarding your use of our platform. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force. Your use of ambon signifies your acceptance of these terms in their entirety. Services are available only where local law permits. Thank you for joining ambon.