ambon Privacy Policy
This page describes what we collect when you use ambon and how we keep that data protected. We at ambon take your privacy seriously — your personal information is encrypted, stored securely, and shared only with service providers and regulators as required by law.
When you register on ambon, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or request a withdrawal, we collect and process certain data to operate our platform, verify your identity, prevent fraud, and comply with financial regulations. Our privacy practices are designed to be transparent and to give you control over your information.
Please read this policy carefully. If you have questions about how ambon handles your data, contact our support team at any time. We are happy to clarify our practices and answer your concerns about privacy on our platform.
What Data We Collect on ambon
We at ambon collect different types of information depending on how you use our platform. During account registration, we collect your email address, phone number, full legal name, and date of birth. You provide this information voluntarily when you create your account.
When you deposit or request a withdrawal, we collect payment information such as your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank details). We do not store full card numbers or banking credentials on our servers — payment processing is handled by our payment providers, who maintain their own security standards.
For identity verification (which occurs before your first withdrawal), we collect copies of your government-issued ID and, in some cases, a selfie with your ID present. We use this information solely to verify your legal identity and prevent fraud. Once verification is complete, we store these documents according to regulatory requirements (typically 7 years for anti-money-laundering compliance) and then securely delete them.
We also collect usage data — which games you play, how long you spend on ambon, which payment methods you use, and your betting and withdrawal history. This data helps us understand how our platform is used, identify technical issues, and detect fraudulent activity. We do not sell this data to third parties.
How We Use Your Data
We use your data for several essential purposes. First, we process your personal information to operate ambon — to create your account, process your deposits and withdrawals, settle your bets, and provide customer support. Without collecting this data, we cannot provide our services.
Second, we use your data for identity verification and fraud prevention. We cross-reference your ID information against financial watchlists to ensure you are not subject to sanctions or legal restrictions. We monitor your account activity for signs of fraudulent transactions, money laundering, or bonus abuse. If we detect suspicious behaviour, we may freeze your account pending investigation.
Third, we use your data to comply with legal and regulatory obligations. Indonesian financial regulators, anti-money-laundering authorities, and tax agencies may request information about your account. We provide this information as required by law.
Fourth, we use anonymised usage data to improve ambon. We analyse which games are popular, which payment methods settle fastest, where players encounter technical issues, and how to optimise our user interface. This analysis helps us serve you better.
Who We Share Your Data With
We at ambon do not share your personal data with third parties for marketing purposes. However, we do share data with trusted service providers who assist us in operating ambon:
- Payment providers: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment processors, online payment, e-wallet, mobile banking, local payment — these entities receive transaction data necessary to process your deposits and withdrawals.
- Identity verification services: Third-party vendors conduct KYC checks, ID verification, and watchlist screening on our behalf.
- Live-dealer studios: When you play live casino games, our studio partners may collect your account ID to ensure fair play and prevent bonus abuse.
- Legal and regulatory bodies: We comply with requests from Indonesian financial authorities, anti-money-laundering agencies, and law enforcement.
- Fraud and security vendors: We work with cybersecurity firms to protect ambon against attacks and data breaches.
All our service providers are contractually bound to protect your data and use it only for the purposes we specify.
Data Storage and International Transfers
Our servers are located in multiple regions, including Southeast Asia and other jurisdictions. This means your data may be stored outside Indonesia. We encrypt all data in transit (using SSL/TLS) and at rest (using AES-256 encryption). Even if our servers are physically located outside Indonesia, your data is protected by the same security standards and privacy commitments that we maintain on ambon.
We retain your data as long as your account is active. When you close your account, we retain certain information (such as transaction history and KYC documents) for compliance purposes, typically for 7 years after account closure. After this period, we securely delete your data unless we are legally required to retain it longer.
We at ambon encrypt, protect, and control your personal information. You have the right to know what we collect, how we use it, and how to request its deletion.
Your Rights Regarding Your Data
You have the right to access all personal data we hold about you on ambon. You can request a download of your account information by contacting our support team. We will provide this data in a readable format within 30 days.
You have the right to request correction of inaccurate data. If your name, email, phone number, or other details are incorrect in your ambon account, contact us and we will update them immediately.
You have the right to request deletion of your data. If you close your ambon account and request that we delete your personal information, we will do so within 30 days, except where we are legally required to retain it (such as for anti-money-laundering compliance or tax purposes). We will explain any data we must retain and the reason why.
You have the right to object to how we process your data. If you believe we are processing your information in a way that violates your privacy, contact us to discuss your concerns. We will review your objection and respond within 30 days.
Privacy Protections on ambon
- All data encrypted in transit and at rest
- Account login protected by password and optional 2FA
- Payment details handled by certified providers
- Regular security audits and penetration testing
What We Do Not Do
- We do not sell your data to marketing companies
- We do not share your payment info with other casinos
- We do not store your full card or bank details locally
- We do not use your data for purposes beyond ambon operations
Security Measures We Implement
We at ambon invest heavily in security infrastructure to protect your data. All communication between your device and our servers is encrypted using TLS 1.2 or higher. Our databases use AES-256 encryption. We employ firewalls, intrusion detection, and regular penetration testing to identify and fix vulnerabilities. Our engineering team conducts security audits quarterly. If a data breach ever occurs, we notify affected users within 72 hours and report the incident to relevant authorities.
You can strengthen your account security by enabling two-factor authentication (2FA) on ambon. With 2FA, you receive a code via SMS or email each time you log in from a new device. This makes it much harder for an attacker to access your account even if they obtain your password.
Contact Us About Privacy
If you have questions about this Privacy Policy, concerns about how we handle your data, or requests to access, correct, or delete your information, contact our privacy team:
- Email: privacy at ambon dot app
- Live chat: available via your ambon account dashboard
- Phone: support contact details in your account profile
We respond to privacy inquiries within 10 business days. If you believe ambon has violated your privacy rights, you may also lodge a complaint with your local data protection authority.
Policy Updates
We at ambon may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will notify you via email or display a prominent notice on ambon. Continued use of ambon after such changes constitutes your acceptance of the updated policy. Thank you for trusting ambon with your data.